FAQ
Frequently Asked Questions (FAQ)
1. How can I place an order?
Simply browse our products, add your chosen items to the cart, and proceed to checkout. Follow the steps to complete your order securely.
2. What payment methods do you accept?
We accept major payment methods such as credit/debit cards and other secure online payment options available at checkout.
3. Do you ship internationally?
Yes, we offer international shipping. Shipping availability and fees will be calculated at checkout based on your location.
4. How long does delivery take?
Delivery time depends on your location:
- Local orders: 2–5 business days
-
International orders: 7–15 business days
Processing time may also apply before shipment.
5. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email or SMS to follow your delivery status.
6. What is your return policy?
We accept returns only for damaged or incorrect items. Please contact us within 48 hours of receiving your order with proof (photos/videos).
7. Can I cancel my order?
Orders can only be canceled within a short time after placing them. Once the order is processed or shipped, it cannot be canceled.
8. Do you offer refunds?
Refunds are only issued for eligible cases such as damaged or wrong products. Approved refunds are processed through your original payment method.
9. How can I contact customer support?
You can contact us anytime via email or WhatsApp. Our support team will respond as soon as possible.
10. Where do you ship from?
We ship our products from our main warehouse and trusted fulfillment partners to ensure fast and reliable delivery to your location.
11. What if I enter the wrong shipping address?
If you entered the wrong address, please contact us immediately. If your order has not been shipped yet, we can update it. Once shipped, we are not responsible for incorrect addresses.
